SHIPPING & RETURNS
Here at DIY Carbon Bikes we cut out the expensive middlemen. Whereas most bike and component companies will ship from the factory to themselves, then from themselves to a store, THEN ship to you, we ship directly from factory to the consumer. Direct to consumer shipping allows for quality carbon at an affordable price by cutting out the multiple middlemen markups. This means that all of our items ship FREE GLOBALLY. This also means that our items ship Expedited Factory Direct and Expedited Factory Direct Express. Expedited Factory Direct and Express are faster ways to receive orders directly from the people that build them.
Processing Time: On most items (wheels, rims, frames, components) the items are shipped in 7-12 days. Items that have custom painting, or have a specially designated weave can take an additional 1-2 weeks to process as they are custom painted to order. Complete bike builds generally take 7-12 days to process parts, then the build process is another 7 days. (**Please be aware that in the first weeks of February most factories take 2-3 weeks off for Chinese New Year, this can delay shipments ordered mid-January through mid February**)
Shipping Time: On most orders we offer two shipping methods. FREE Expedited Standard Shipping (EMS) which typically arrives at your door in 12-20 days* after shipment, and upgraded Express shipping (DHL or UPS) which typically arrives at your door in 2-6 days.
*A very small minority of EMS shipped items can experience additional inbound customs delays, which has been exasperated by COVID. 90% of items are arriving in the normal time window, whereas a very small percentage can be delayed up to 40 days, and an extremely small amount can be delayed up to 60 days, although this is becoming more rare as the COVID shutdowns improve. DHL and UPS bypass inbound customs and therefore never experiences any additional delays. If your item needs a more guaranteed delivery timeframe, the upgraded DHL/EMS shipment is recommended.
DCB also has some NEW open box returns and potentially other items local for fast shipping from Atlanta, Georgia. To see those items see HERE
CANCELLATION & RETURN POLICY
You may cancel the item before it ships, which is usually in 5-10 days. Once shipped, the item cannot be canceled. Items specialty ordered that are in the build or painting process cannot be canceled.
If you are not happy with an item, you may return the item, although our priority will be to make the situation right for you, where you do not have to start over. If the item somehow does not match what was ordered, we will make it right, or the item can be returned or exchanged and shipped back to DIY Carbon Bikes in the USA for a full refund with no restocking fees. If the item received was correct but the customer wants to return for any other reason, the item can still be returned for up to 15 days if good as new, but these return items may be subject to a restocking fee.