SHIPPING & RETURNS
Here at DIY Carbon Bikes we cut out the expensive middlemen. Whereas most bike and component companies will ship from the factory to themselves, then from themselves to a store, THEN ship to you, we ship directly from factory to the consumer. Direct to consumer shipping allows for quality carbon at an affordable price by cutting out the multiple middlemen markups. This means that all of our items ship FREE GLOBALLY. This also means that our items ship Expedited Factory Direct. Expedited Factory Direct is a faster way to receive orders directly from the people that build them and orders will arrive at your door in 12-20 days. If an item is custom painted this can add a few days.
DCB also has some Novatec hub wheels, and Medium and Large frames in USA stock for faster shipping. If you are in need of wheels or a frame FAST, please contact us about our local stock, these items are subject to additional shipping cost. Local pick up may also take place in Atlanta, Georgia area.
CANCELLATION & RETURN POLICY
Orders may be canceled before the item ships, which is usually in 5-10 days. Once shipped, the item cannot be canceled. Items specialty ordered that are in the build or painting process cannot be canceled.
If you are not happy with an item, you may return the item, although our priority will be to make the situation right for you, where you do not have to start over. If the item somehow does not match what was ordered, we will make it right, or the item can be returned or exchanged and shipped back to DIY Carbon Bikes for a full refund with no restocking fees. If the item received was correct but the customer wants to return for any other reason, the item can still be returned for up to 15 days if good as new, but these return items may be subject to a restocking fee.