WARRANTY
We ensure that all of our items are of the highest quality. In order to back up that claim, we provide a two year 730 day warranty on all of our carbon products.
Failures of our products in any way is extremely rare, but in the rare issues they will be classified as follows.
Class 1 - A carbon crack or other functional issues develops that was clearly not caused by any impact or misuse. In case of this, the item will be fully replaced and the customer will only need to pay the cost of shipping which is $50 for a rim/wheel, $200 for a hardtail frame, and $280 for a full suspension frame.
Class 2 - If the carbon issue is epoxy superficial, or a small fracture that is not central or load-bearing, a simple and easy repair kit will be recommended as this is ideal than to the wait of a full replacement.
Class 3 - if the item has an issue but it was clearly involved in a crash, or it cannot be fully determined if it was not damaged, misused, or caused by user error, then the item will be replaced at wholesale cost which is typically $100 to $200 off the cost.
For items that we sell in build kits, that are not our carbon products, or other branded hubs, the customer will have to apply for warranty directly to the original manufacturer... For example... Shimano, RockShox, Maxxis, DT Swiss, etc.
To apply for a warranty on your DCB Carbon Component please fill out the form below and we will respond to you within 24 hours