We ensure that all of our items are of the highest quality. In order to back up that claim, we provide a two year 730 day warranty on all of our carbon products.
Failures of our products in any way is extremely rare, but in the rare issues they will be classified as follows.
1. A carbon crack or other functional issues develop. In case of this, the item will be fully replaced.
2. If the carbon issue is epoxy superficial, or a small fracture that is not central or load-bearing, a simple and easy repair kit will be recommended as this is ideal than to the wait of a full replacement.
3. If the item is damaged through user error, parts used in an unintended way, a crash/impact, OR if the item has problems after the warranty has expired, the item can be replaced at factory wholesale cost. Unintended use includes big jumps/drops beyond a frames recommendations, or wheel usage beyond the rim recommendation.
For items that we sell in build kits, that are not our carbon products, or other branded hubs, the customer will have to apply for warranty directly to the original manufacturer... For example... Shimano, RockShox, Maxxis, DT Swiss, etc.
To apply for a warranty on your DCB Carbon Component please fill out the form below and we will respond to you within 24 hours